70% of organizations report Blackberry downtime over 15 minutes a month

70% of organizations report Blackberry downtime over 15 minutes a month 8.7.2007 [more]
Most organizations said they do not provide service level agreements on
Blackberry support of even 99.9% uptime (that’s nearly 9 hours per year
of downtime). One third don’t offer SLAs and don’t plan to. Over 70% of
organizations reported Blackberry downtimes of over 15 minutes per
month. Over 12% reported over an hour of downtime per month. 95% of the
organizations surveyed said BlackBerry users tend to be higher profile
employees, while middle managers are BlackBerry users in 63% of
organizations. In contrast, only 7% of junior staff members are
BlackBerry users, and clerical staff use BlackBerry in only 1% of the
organizations surveyed. Most Blackberry problems don’t originate in the
Blackberry server, but rather in the complex environment the server
interacts with. Over 75% of Blackberry problems take more than an hour
of an IT administrators time to resolve, Osterman Survey says.

Leave a Reply

RSS Daily Search Trends