Patient E-Mail Cuts Office Visits

Patient E-Mail Cuts Office Visits

JULY 10, 2007

US patients who use secure e-mail are 7%-10% less likely to schedule an office visit, according to Kaiser Permanente's "Patient Access to Electronic Health Record with Secure Messaging: Impact on Primary Care Utilization" study, published in The American Journal of Managed Care.

Physicians who offered secure e-mail as a way for patients to contact them averaged about 14% fewer phone calls than those who did not.

The study covered only Kaiser Permanente members and physicians.

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