Profile: TripIt

Web site helps track trip plans

By ANICK JESDANUN, AP Internet Writer
11.20.2007 

Planning a trip can be as much of a pain as getting stuck on a delayed flight.

A new Web site called TripIt came to the rescue as I was planning three out-of-town weekends in a row this fall.

Despite a few minor flaws with the free service, TripIt is a
wonderful, easy-to-use product that’s bound to come in handy for the
holiday trips ahead — whether you’re visiting family in a major city or
going hiking off the beaten path.

To get started, all you need to do is forward all the e-mail
receipts from airlines, hotels and car-rental companies. Then you could
easily add driving directions and other useful notes.

Because I was using an e-mail account TripIt didn’t recognize, the
service automatically generated a TripIt account and password for me
the first time. That’s a wonderful touch, though I later wished it
didn’t automatically create a second account for me because I was using
a second e-mail address. I had to manually merge the two, which wasn’t
too difficult.

For the Boulder trip, my United Airlines flight confirmation was
automatically converted into a TripIt itinerary marked Denver, for the
destination airport.

TripIt pulled the relevant details such as flight times, seat number
and the availability of meal service (yeah, right!). It checked
industry databases for information not on the e-mail — in this case,
adding the aircraft type.

A map of Denver was also automatically added, along with average
weather for that day from the past 25 years. (TripIt doesn’t give you
forecasts because often the trip is weeks or months away.)

There were a couple of forwarded e-mails the service didn’t
recognize, including a confirmation from the marathon I went to Boulder
to run. But the service simply set aside the item, which I could easily
move to the proper itinerary.

I could add personal notes, such as how to find the shuttle to
Boulder and where my friend was going to hide the apartment key. I also
added details about things to do, including a visit to the house that
appeared in the Robin Williams TV classic "Mork & Mindy."

Finally, I added some driving directions — to my friend’s place, to
the marathon start and to Mork and Mindy’s house. TripIt nicely
integrated the map tools powered by Google Inc.

Along the way, items get sorted by date and time. Friends and travel
partners can follow along — you can give them full editing privileges
or just the ability to view your trip.

I finished by printing the consolidated list to take on my trip, and
I found myself consulting it several times at the airports and during
my stay in Boulder. Perhaps if I had an iPhone to access the Internet
on the go, I could do away with printouts completely.

I encountered a couple of glitches, many of which have since been
fixed since TripIt opened to the public in September — a sign its San
Francisco-based operators are working to improve the service.

But the system still assumes "a.m." unless I specify "p.m." or use a
24-hour format, and I couldn’t enter a time range — such as for a
daylong event I could drop by anytime.

These quibbles are minor, and TripIt can’t be blamed for the shuttle
driver getting lost in Boulder, or for me missing a spectacular view
because I was too busy sending text messages.

Back in New York, I had three days before my next trip, and in just
an hour or two, I was able to get my entire itinerary organized. TripIt
automatically recognized my car-rental reservation made through Orbitz
and flight from Continental Airlines — the seat number was missing this
time, however.

I manually added trains to the airport, along with addresses and
directions for various wedding events in the Napa Valley north of San
Francisco. I forwarded my hotel confirmation, but because it wasn’t one
TripIt recognized, I had to manually move it to the itinerary.

It wouldn’t be fair to blame TripIt for the congestion that
delayed the plane an hour before takeoff, nor for forgetting to pack a
swimsuit for Calistoga’s hot springs.

That got me thinking, though: Information on the flight’s
on-time performance would be nice. I also could have used a packing
checklist and perhaps tips on complying with ever-changing security
rules.

I was getting the hang of TripIt by the third trip, to
Hartford, Conn., for another marathon, and thus had time to come up
with suggestions for improvement:

• After moving unrecognized confirmations to my itinerary, I
had to hit "edit" to file it under the right date and time. It
shouldn’t be a two-step process. Just let me fill in that information
when I move it.

• A feature called TripClipper lets you create TripIt notes
while visiting another Web site simply by hitting a button. But the
note only carries the Web address — not what’s on the Web site — making
it useless on a printout. And notes are limited to plain text and image
attachments — I couldn’t keep a Web site’s layout and formatting.

But those are not reasons to avoid TripIt.

The service has since added support for trains and restaurant
reservations along with ways to retrieve crucial details — like
departure time — on wireless devices with e-mail. I only wish it
offered a text messaging option — I promise to be more mindful of the
scenery.

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